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WebDOCK SecurityKeeping your documents safe is one of our primary concerns. While we can't divulge every security measure that we have in place, we can share with you some of the more common methods that you would expect from a document management application service provider (ASP). 128-bit Encryption WebDOCK uses Secure Socket Layer (SSL) technology with 128-bit encryption. This powerful technology protects your data from being seen by unwanted eyes. Firewalling Technology All WebDOCK servers are placed behind powerful firewall technology configured to provide minimum access and maximum protection. In addition, powerful port scanning tools are in place to make sure that these measures are always operating at maximum efficiency. Advanced Logging Our advanced logging system monitors and records every action taken within WebDOCK. This system not only allows our users to see how they are benefiting from WebDOCK, but it also helps us quickly identify when would-be hackers are trying to subvert security measures. In addition to denying access to the potential offender, WebDOCK security personnel are notified and an investigation begins immediately. 
Physical SecurityPhysical security is also a priority. Being housed at a leading colocation facility, WebDOCK servers are under constant supervision. 24 hour video surveillance, biometric hand scanners, secured equipment cabinets, climate control, fire suppression, and diesel generator backup systems mean that WebDOCK servers will not only be safe, but will remain in operation, even the worst conditions. Session Timeout WebDOCK sessions expire after 15 minutes of inactivity. This ensures that licenses are kept available and that user sessions are not left idle for an unauthorized person to begin using. Strict Password Rules Strict password conventions are exercised, preventing users from choosing common or easy words to figure out. Staff Accountability WebDOCK personnel can, at no time, see customer data. There are times when our support staff will need to log into a user's account as that user in order to help them with a problem. When this is necessary, WebDOCK personnel will login through a special tool that will allow them limited access to client data. This means that while WebDOCK support is able to navigate a client's storage space, they are never allowed to actually view the client's documents. Likewise, WebDOCK personnel will never need to know a client's password. It is also important to note that these events are logged and reported to the client so they are aware of each time WebDOCK personnel entered their storage space. We feel that this increases the trust level of our clients and makes for a much more secure environment. Summary As you can see, we are serious about security. Redundant hardware and nightly backs are also ways that we protect our client's data. Providing a secure storage system is a must and we are constantly looking for new and innovative ways to do just that. If you would like further information about WebDOCK's security, please feel free to contact our Security Team directly. |